Rental Policy / Terms & Conditions

Unlimited mileage
There is no daily kilometer limit, nonstop driving and stress-free car rental experience
24hrs road assistance
Road service 24/7 in cooperation with the most reliable assistance companies
Road map of Crete
We provide for free a detailed map of Crete island including all new roads
Fully insured vehicles
Collision damage waiver, personal life insurance, theft protection, insurance for public liability
Vehicle replacement
Your car will be replaced in the event of accident or in case of damage
Baby & children seats
Quality baby chairs and children seats providing for free to all customers
Delivery & collection
Car delivery at any location in the area of Heraklion (airport, port, hotels etc.)
Additional driver
Interchange of drivers for any rental without extra cost for second driver
All taxes - V.A.T
Our prices are final, including VAT and all taxes without hidden fees


Required documents for renting a car

Passport or identity card, driving license of each driver and valid credit card.


Driver’s age

The driver’ s age for renting a car, starts from 23 years old for economy groups and 25 years old for all other categories, with valid driving licence issued at least a year ago. The maximum age limit, is until 65 years old.


Booking deposit payment

For a car rental reservation, a secure deposit may apply to be paid in advance (5-10% from the total amount). The deposit will be deducted from the total amount of course and the account balance will be paid up on delivery at the requested pick up location. Booking deposit shall be paid via a secure bank transfer in co-operation with ALPHA BANK and the NATIONAL BANK OF GREECE. Payments through PayPal are also accepted (PayPal fees will be charge to the renter).


Method of payment

We accept payment by cash, payment with bank transfer and secure payment by PayPal. A valid credit or charge card is required for renting a car, even if the renter finally pays by cash. Payment shall be made direct up on delivery of the rental car by the customer at the requested location.



Soultatos company has the right to cancel any confirmed reservation at any time, if the client misbehaves or disregards the company's rental policies.


About fuel

The renter is obliged to follow all instructions and always use the correct type of fuel. Vehicles are hired out with ¼, ½, ¾ or with full tank and expected to be brought back with the same level of tank as was delivered at the beginning of the rental. Otherwise, the renter will be charged with the cost of the missing fuel. We use common sense, a bit more or less doesn't matter. The company cannot guarantee a full tank of petrol from before.


Traffic violations

The renter assumes full responsibility for the traffic violations and pays the respective fines during the rental. If any such administrative sanction is not disclosed to the company at the end of the rental period, the violation will be charged to the renter, if the date of the offense coincides with the period stated in the lease contract.


Delivery and collection of the vehicles

You are able to pick up your rental car at the destination of your choice, to any place in Crete Island. Delivery and collection is free of charge at Heraklion airport, port, and downtown or any other location in the area of Heraklion within city limits including selected hotels and apartments. An additional cost may apply for any other pick up location and there will be also an extra charge for overtime car delivery (23:00 - 08:00), you may contact us in advance.


Road assistance and vehicle replacement

In cooperation with INTERAMERICAN and ELPA, all our cars are covered by 24/7 road assistance. Any mechanical problem you may face with your car or in the unfortunate event of an accident, you have to report it immediately to the car hire company, whose telephone numbers are shown on your rent a car voucher. All contact details are always provided up on delivery by our representatives. Our help center support will receive your calls at any time and we will try to help you in the best way. In case of breakdown or in case of accident, your car will be replaced, with another same or bigger size as soon as possible. Any damage caused to the vehicle due to off-road driving, will not be covered by road assistance.

**Replacing a flat tire with the spare is clearly a responsibility of the driver, it is not covered by road assistance.


Special equipement

Equipment such as child car seats, GPS navigator etc, is available for all customers and all car groups. We provide variety of quality child seats from all types and any age such as infant safety seats, baby seats and boosters. All child safety seats are provided free of charge. GPS Navigation system is available in all languages and provided upon request for all car groups with a low additional cost depends on the rental duration. We also provide roof racks with a low additional cost, available for all customers but for specific car models. Please do always request special equipment well in advance.


Pet policy

With the exception of service animals, accompanying a driver or passenger with a disability, animals are not allowed in the vehicle at any time unless they are contained within an appropriate animal carrier. Animals too large for carriers are not allowed in the vehicle. Although Autocreta doesn't assess an extra fee for pets, pet owners will incur an additional charge for any damage caused by animals, or any special cleaning required (dirt, pet hair etc.) as a result of shedding or accidents.

Insurance Policy